Patient Advice and Liaison Services (PALS)

PALS web banner

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

How can PALS help?

PALS provides help in many ways. For example, it can:

  • help you with health-related questions

  • help resolve concerns or problems when you’re using the NHS

  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS

  • the NHS complaints procedure, including how to get independent help if you want to make a complaint

  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

How do I contact my nearest PALS?

If you would like to contact a member of the PALS team you can do so in one of the following ways:

Telephone: 0300 123 9553 (9am to 5pm Monday to Friday) calls via typetalk are welcome

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Write to: PALS, Beech House, Witham Park, Waterside South, Lincoln LN5 7JH

A member of the team will be available Monday to Friday, 9am - 5pm (Except Bank Holidays)

This service is confidential.