The CCG has a clear vision for the delivery of healthcare in our area. We aspire to be a Clinical Commissioning Group for the whole community and strive to continually improve health and wellbeing of everyone living in our area. We believe that high quality services need to be accessible to the whole community.
Our Clinicians are well placed to lead the development of commissioning and quality improvement in the locality – but we can only do this by close working with patient and local people; community and voluntary sector, councils, allied health professionals and care providers to design the very best services. We intend to maximise input and engagement in improving the quality of local health services.
Listening to and responding to patients
South West Lincolnshire is committed, as set out in our constitution, to ensuring that patient involvement is integrated with the forthcoming commissioning intentions cycle and beyond. It takes on board best practice recommendations from national guidelines for CCGs and applies these to the local context.
This approach aims to:
Ensure that patient views are fully embedded with decision making, where relevant, credible and achievable
Supports governance requirements to that the CCG can report on its activities as part of its statutory duty to involve
Make it easy for everyone to get involved and give us feedback
Have a range of ways that patients can provide us with feedback on their experience that are easy to access, such as complaints, satisfaction surveys, engagement activities using a range of accessible and innovative channels
Use information about the different backgrounds of patients such as ethnicity, gender, age and disability, to begin with, to find out whether they have equal access to services, and where it is apparent that there are differences to change the way we provide future services to those groups
Provide information in different formats such as in Word instead of PDF for visually impaired people, easy read for people with learning disabilities
Offer our main public information leaflets in appropriate community languages
Ensure that our buildings and the meeting rooms that we use are accessible for people with disabilities including suitable access for wheelchairs, induction loops for people who are hard of hearing, accessible signage
Trained staff to have appropriate customer care skills on equality access
Lay member for patient and public involvement
The Lay Member for Patient and Public Involvement champions and promotes patient and public involvement and supports the development of creative ways in which to engage with the local population and shape the future of local health care.
This is a key role in the CCG’s governance structure to ensure the views of the public are listened to and appropriately considered in everything we do. The Lay Member for Patient and Public Involvement is Chair of the Quality and Patient Experience Committee and Patient Council. The role ensures that the CCG is truly accountable to patients and ensures an independent focus on improving patient experience and patient safety.
Our duty to involve is set out in the following legislation: