Compliments, Concerns and Complaints

At South West Lincolnshire CCG, our aim is to commission (buy) first-rate health care and we want to hear when things goes well or when we could do something better.

We have formal procedures for reporting concerns and complaints so if you have a compliment, complaint or concern about an NHS service e.g. a hospital, GP (doctor), dentist, optometrist (eyes) or pharmacist then please let us know.

If you are particularly unhappy about the care or treatment you have received, in the first instance, you should make contact with the person or service that provided that care. If you feel you cannot do this, or would prefer not to, then contact the complaints team at the CCG and we can look in to that for you.

If you choose to make a formal complaint you should make your complaint as soon as possible. The time limit for a complaint is normally twelve months from the date the event happened, or twelve months from the date you first became aware of it.

For more information on how to raise a complaint, concern or compliment then please read the policy and leaflet found below:

pdf Compliments, Concerns and Complaints (484 KB)

pdf Making a complaint (easy read leaflet) (542 KB)

pdf Making a complaint (LARGE PRINT LEAFLET) (206 KB)

pdf Compliments, Comments and Complaints Policy and Procedure_June 2015 (706 KB)

Contact us

By telephone ☎️ 01476 406372

Email 📧 This email address is being protected from spambots. You need JavaScript enabled to view it.

Or write to us at: 
Complaints & Customer Care Team
South West Lincolnshire CCG 
Bridge House
The Point
Lions Way
NG34 8GG

NHS Complaints Advocacy Service

POhWER provides a free, independent and confidential advocacy service to support people with their NHS complaint.

Website: POhWER Lincolnshire
Telephone: 0300 456 2370   
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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