Compliments, Concerns and Complaints

At South West Lincolnshire CCG, our aim is to commission (buy) first-rate health care and we want to hear when things goes well or when we could do something better.

We have formal procedures for reporting concerns and complaints so if you have a compliment, complaint or concern about an NHS service e.g. a hospital, GP (doctor), dentist, optometrist (eyes) or pharmacist then please let us know.

If you are particularly unhappy about the care or treatment you have received, in the first instance, you should make contact with the person or service that provided that care. If you feel you cannot do this, or would prefer not to, then contact the complaints team at the CCG and we can look in to that for you.

If you choose to make a formal complaint you should make your complaint as soon as possible. The time limit for a complaint is normally twelve months from the date the event happened, or twelve months from the date you first became aware of it.
For more information on how to raise a complaint, concern or compliment then please read the policy and leaflet found below:

For more information on how to raise a complaint, concern or compliment then please read the policy and leaflet found below:

default Complaint’s Policy (reference CG 004) (706 KB)

default Complaints Leaflet (436 KB)

pdf Complaints Leaflet (easy read version) (498 KB)

Alternatively contact us on 01476 406526 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

Or write to us at: 
Complaints & Quality Team
South West Lincolnshire CCG 
South Kesteven District Council Offices 
St Peters Hill 
Grantham
NG31 6PZ