Patient experience and feedback

Patient experience of care is a key part of the CCG quality framework and it is essential that we not only seek patient’s views about their care but also ensure that the appropriate action is taken to make improvements. Our three principles are:

  • We will work with and listen to the people of South West Lincolnshire

  • We will use patient feedback to drive innovation and commission service improvements

  • We will challenge providers if there is evidence of poor patient experiences of care

The CCG monitors patient experience and feedback data from Lincolnshire NHS providers and gains assurance that improvements are made to practice.

What do I get by getting involved?

If you’d like to get involved and give your feedback to the CCG, we can:

  • Send you regular updates about the CCG and local NHS health services via the Sustainability and Transformation Partnership newsletter. You can also let us know what your health interests are so that we can specifically provide you with information that’s relevant to you.

  • Share information about the various engagement opportunities that the CCG’s holds

  • Invite you to CCG public events such as the Annual Public Meeting and other public meetings that are held throughout the year.

  • Share information about our monthly Governing Body meetings which give you the chance to find out about Governing Body's discussions and the decision-making process. The meeting also gives members of the public an opportunity to ask questions about Governing Body agenda items at the end of each meeting. You can send your questions to the CCG prior to Governing Body via letter, email or phone, and then either ask them in person at a Governing Body meeting, or have them registered, with the answer, as a question at the meeting.

  • Give you the opportunity to ‘have my say’ about new services and service changes.

  • Send information about consultations that you can get involved in and have your say.