Share your views and experiences

We want to hear from you

Your experience as a patient, relative or carer of a patient is extremely valuable and will enable us to build on the healthcare services that are working well and improve the ones which perhaps should be doing better.

Patient experience of care is a key part of the CCG quality framework and it is essential that we not only seek patient’s views about their care but also ensure that the appropriate action is taken to make improvements. Our three principles are:

  • We will work with and listen to the people of South West Lincolnshire

  • We will use patient feedback to drive innovation and commission service improvements

  • We will challenge providers if there is evidence of poor patient experiences of care

The CCG monitors patient experience and feedback data from Lincolnshire NHS providers and gains assurance that improvements are made to practice.

Whether it was a service you received in hospital, your local GP surgery, or even in your own home, we would encourage you to give feedback, good or bad.  In the first instance we recommend that you contact the provider of the service you received. Contact details can be found in the Your Health and Local Services section.

There are many demands on the healthcare system nationally and that means we have to work differently so that local people have the best possible care both now and in the future. We need to keep hearing your experiences and stories to make sure we’re doing it right.

if you would like to talk to us please contact us on 01476 406526 or email This email address is being protected from spambots. You need JavaScript enabled to view it.. Our Head of Engagement and Inclusion covers the whole of our area and is happy to talk to our patients on an individual basis.

What do I get by getting involved?

If you’d like to get involved and give your feedback to the CCG, we can:

  • Send you regular updates about the CCG and local NHS health services via the Sustainability and Transformation Partnership newsletter. You can also let us know what your health interests are so that we can specifically provide you with information that’s relevant to you.

  • Share information about the various engagement opportunities that the CCG’s holds

  • Invite you to CCG public events such as the Annual Public Meeting and other public meetings that are held throughout the year.

  • Share information about our monthly Governing Body meetings which give you the chance to find out about Governing Body's discussions and the decision-making process. The meeting also gives members of the public an opportunity to ask questions about Governing Body agenda items at the end of each meeting. You can send your questions to the CCG prior to Governing Body via letter, email or phone, and then either ask them in person at a Governing Body meeting, or have them registered, with the answer, as a question at the meeting.

  • Give you the opportunity to ‘have my say’ about new services and service changes.

  • Send information about consultations that you can get involved in and have your say.

Other useful feedback websites

You can also leave feedback about a range of healthcare services online via the following websites and see what other people have had to say:

Healthwatch Lincolnshire

Healthwatch Lincolnshire is the independent consumer champion for health and social care in Lincolnshire, putting patients at the heart of health and social care services. Their role is to give local people a voice to influence and challenge how health and social care services are provided locally.

NHS Choices

Information on all aspects of health care and you can search for services near you. In this section you can search for local healthcare providers, see what services they offer and ratings that other people have given and rate the service yourself.

Complaints

If you would like to make a complaint directly to the CCG about a decision we have made or a service we commission, you can find information on how to do this via the contact us section.

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